We strive to offer a seamless return experience for our customers. If you need to return an item, please review our policy below. Returns are accepted within 30 days from the date of purchase. Unfortunately, we cannot accept returns beyond this timeframe.

Return Eligibility

To qualify for a return, the item must be in unused condition and in its original packaging. Custom-made items are non-refundable. Items that have been worn, used, or altered will not be accepted.

Restocking Fees & Shipping Costs

• A 20% restocking fee will be applied to all returns.
• Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Refunds & Reordering Policy

We do not offer exchanges. If you need a different size, color, or product, we suggest returning the original item for a refund and placing a new order for the correct item. Refunds will be processed once the returned product has been inspected and approved. If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days, depending on your bank’s processing time.

How to Start a Return

To start your return, email us at contactus@medsupplynow.com to request an RA (Return Authorization) number. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed. Please do not send your purchase back to the manufacturer.  

Return Address

Send your returns to:
5344 Lindbergh Lane Bell, CA 90201

Important Reminders

• Items returned without prior authorization or those that do not meet the return criteria will not be eligible for a refund.
• Items not in original condition or returned after 30 days are not eligible for a refund.
• We reserve the right to reject returns that do not meet our eligibility requirements.

If you have any further questions or need assistance, feel free to reach out to our support team. Thank you for choosing us, and we look forward to assisting you.